Refund Policy

Effective Date: September 3, 2026 · Website: whitecore.ai · Contact: future@whitecore.ai

At WhiteCore, we are committed to delivering reliable enterprise-grade digital signage, content management and AI analytics software. This Refund Policy outlines how subscription charges, billing disputes and refund requests are handled.

By subscribing to WhiteCore services, you agree to the terms outlined below.

1. Subscription Services

WhiteCore operates as a subscription-based Software-as-a-Service (SaaS) platform.

Subscription services may include:

Cloud CMS platform access

Digital signage management services

Media player software licensing

AI-powered analytics services

Vision AI camera analytics

Reporting and automation services

Device management and remote monitoring

Subscription charges are billed according to the selected pricing plan.

2. Free Trial Period

Where WhiteCore offers a free trial period:

Customers may access the platform free of charge during the trial period

A valid payment method may be required prior to trial activation

At the conclusion of the trial period, subscriptions may automatically convert to a paid subscription unless cancelled beforehand

Customers are solely responsible for cancelling prior to trial expiration

Failure to cancel before trial expiry may result in automatic billing.

3. Subscription Payments

By subscribing to WhiteCore:

You authorise recurring subscription charges

Billing may occur automatically on a monthly or annual basis

Charges will continue until cancelled in accordance with our Subscription Cancellation Policy

Customers are responsible for maintaining valid payment methods at all times

Payments may be processed by approved third-party payment processors including Stripe.

4. General Refund Policy

Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

For change-of-mind requests, subscription payments are generally non-refundable after a billing cycle commences, partial billing-period refunds are not ordinarily provided, and failure to use the platform does not by itself create a refund entitlement.

Different rules apply where required by law, including for billing errors, failure to supply, misleading representations, or a service that does not meet an applicable consumer guarantee.

For an eligible major service failure, a customer may be entitled to cancel and receive a refund for the unused portion or compensation for reduced value. For an eligible non-major failure, WhiteCore will be given a reasonable opportunity to rectify the service before further remedies are considered, where permitted by law.

See the Software Warranty & Service Commitment at whitecore.ai/legal/warranty.

5. Billing Errors

If you believe you have been charged incorrectly:

You should notify WhiteCore promptly and, where possible, within 14 days of the charge so it can be investigated efficiently

This requested notification period does not limit any statutory right or remedy

Billing disputes must be submitted in writing to future@whitecore.ai

WhiteCore will investigate legitimate billing errors promptly

Where a verified billing error has occurred, WhiteCore will correct it or provide a refund where required by law and may provide another appropriate remedy.

6. Chargebacks

Customers should contact WhiteCore before initiating a payment dispute where it is safe and practical to do so, allowing WhiteCore an opportunity to investigate and provide an appropriate remedy.

WhiteCore may contest fraudulent or demonstrably incorrect chargebacks and may suspend affected services where reasonably necessary to manage fraud or unpaid charges.

Nothing in this section prevents a customer from exercising rights through their payment provider or under applicable law.

7. Hardware Purchases

Where WhiteCore hardware devices are supplied separately:

Hardware purchases may be subject to separate warranty conditions

Hardware refunds may only apply where required by applicable consumer law

Subscription software fees remain separate from hardware purchases

Physical hardware and software subscriptions are treated independently.

8. Enterprise Agreements

Enterprise customers operating under custom service agreements may be subject to separate refund and billing terms outlined within executed commercial agreements.

Where conflicts exist, enterprise agreements shall take precedence.

9. Exceptional Circumstances

In addition to refunds and remedies required by law, WhiteCore may consider discretionary refunds in exceptional circumstances including:

Duplicate billing errors

Confirmed system provisioning errors

Subscription activation failures caused solely by WhiteCore systems

Any discretionary refund is assessed on its facts and does not limit future statutory rights.

10. Policy Changes

WhiteCore reserves the right to modify this Refund Policy at any time.

Updated policies will be published at:

www.whitecore.ai

Continued use of WhiteCore services constitutes acceptance of any updated policy.

11. Contact

For refund enquiries or billing disputes:

WhiteCore · Email: future@whitecore.ai · Website: www.whitecore.ai

By subscribing to WhiteCore services, you acknowledge and agree to this Refund Policy.