Refund Policy

Effective Date: January 1, 2026 · Website: whitecore.ai · Contact: future@whitecore.ai

At WhiteCore, we are committed to delivering reliable enterprise-grade digital signage, content management and AI analytics software. This Refund Policy outlines how subscription charges, billing disputes and refund requests are handled.

By subscribing to WhiteCore services, you agree to the terms outlined below.

1. Subscription Services

WhiteCore operates as a subscription-based Software-as-a-Service (SaaS) platform.

Subscription services may include:

Cloud CMS platform access

Digital signage management services

Media player software licensing

AI-powered analytics services

Vision AI camera analytics

Reporting and automation services

Device management and remote monitoring

Subscription charges are billed according to the selected pricing plan.

2. Free Trial Period

Where WhiteCore offers a free trial period:

Customers may access the platform free of charge during the trial period

A valid payment method may be required prior to trial activation

At the conclusion of the trial period, subscriptions may automatically convert to a paid subscription unless cancelled beforehand

Customers are solely responsible for cancelling prior to trial expiration

Failure to cancel before trial expiry may result in automatic billing.

3. Subscription Payments

By subscribing to WhiteCore:

You authorise recurring subscription charges

Billing may occur automatically on a monthly or annual basis

Charges will continue until cancelled in accordance with our Subscription Cancellation Policy

Customers are responsible for maintaining valid payment methods at all times

Payments may be processed by approved third-party payment processors including Stripe.

4. General Refund Policy

Unless otherwise required by law:

Subscription payments are non-refundable once a billing cycle has commenced

Partial billing period refunds are not provided

Unused subscription time is non-refundable

Failure to use the platform does not constitute grounds for refund

WhiteCore reserves the right to deny refund requests that do not comply with this policy.

5. Billing Errors

If you believe you have been charged incorrectly:

You must notify WhiteCore within 14 days of the charge

Billing disputes must be submitted in writing to future@whitecore.ai

WhiteCore will investigate legitimate billing errors promptly

Where a verified billing error has occurred, WhiteCore may issue a correction or refund at its sole discretion.

6. Chargebacks

Customers agree to contact WhiteCore before initiating any payment dispute or chargeback request.

Improper chargebacks may result in:

Immediate suspension of services

Account termination

Permanent account restrictions

Recovery action for outstanding subscription fees

WhiteCore reserves the right to contest fraudulent chargeback claims.

7. Hardware Purchases

Where WhiteCore hardware devices are supplied separately:

Hardware purchases may be subject to separate warranty conditions

Hardware refunds may only apply where required by applicable consumer law

Subscription software fees remain separate from hardware purchases

Physical hardware and software subscriptions are treated independently.

8. Enterprise Agreements

Enterprise customers operating under custom service agreements may be subject to separate refund and billing terms outlined within executed commercial agreements.

Where conflicts exist, enterprise agreements shall take precedence.

9. Exceptional Circumstances

WhiteCore may, at its sole discretion, consider refunds in exceptional circumstances including:

Duplicate billing errors

Confirmed system provisioning errors

Subscription activation failures caused solely by WhiteCore systems

Any discretionary refund shall not create precedent for future refund claims.

10. Policy Changes

WhiteCore reserves the right to modify this Refund Policy at any time.

Updated policies will be published at:

www.whitecore.ai

Continued use of WhiteCore services constitutes acceptance of any updated policy.

11. Contact

For refund enquiries or billing disputes:

WhiteCore · Email: future@whitecore.ai · Website: www.whitecore.ai

By subscribing to WhiteCore services, you acknowledge and agree to this Refund Policy.