Subscription Cancellation Policy

Effective Date: January 1, 2026 · Website: whitecore.ai · Contact: future@whitecore.ai

This Subscription Cancellation Policy outlines the rules governing subscription cancellation, billing termination, account deactivation and service suspension for WhiteCore services.

By subscribing to WhiteCore services, customers agree to the terms outlined within this policy.

1. Subscription Services

WhiteCore operates as a subscription-based Software-as-a-Service (SaaS) platform.

Subscription services may include:

Cloud-based digital signage CMS

Media player software licensing

Vision AI analytics services

Remote device management

Reporting and automation systems

API access and cloud integrations

Multi-site device management

Subscriptions remain active until cancelled in accordance with this policy.

2. Subscription Billing Cycle

WhiteCore subscriptions may be billed on recurring billing cycles including:

Monthly billing

Annual billing

Enterprise custom billing agreements

Billing occurs automatically using the payment method associated with the customer account.

Recurring billing continues until cancellation is completed successfully.

3. Customer Cancellation Rights

Customers may cancel their subscription at any time.

Cancellation may be performed by:

Logging into the customer dashboard

Accessing subscription management settings

Submitting written cancellation requests to future@whitecore.ai

Using approved billing management systems where available

Cancellation requests must be completed before the next billing cycle begins.

4. Cancellation Effective Date

Subscription cancellation does not immediately terminate active service access.

Upon cancellation:

The subscription remains active until the end of the current billing period

No additional billing will occur after the active billing cycle expires

Customers retain access during the remaining prepaid period

WhiteCore does not provide prorated refunds for unused subscription periods.

5. Free Trial Cancellation

Where free trials are offered:

Customers may cancel at any time during the free trial period

Cancellation prior to trial expiration prevents automatic subscription billing

Failure to cancel before trial expiry may result in automatic conversion to a paid subscription

Customers remain responsible for monitoring free trial expiration dates.

6. Failed Payments

Where subscription payments fail:

WhiteCore may:

Retry payment processing automatically

Notify customers regarding failed billing attempts

Restrict access to services temporarily

Suspend account functionality

Disable connected media players where subscription fees remain unpaid

Persistent failed payments may result in account termination.

7. Service Suspension

WhiteCore reserves the right to suspend services where:

Subscription payments remain outstanding

Billing disputes remain unresolved

Fraudulent payment activity is suspected

Platform abuse is detected

Customers violate Terms of Service or Acceptable Use Policy

Suspension may occur immediately where security or financial risks exist.

8. Account Deactivation

Following subscription cancellation or termination:

WhiteCore may:

Disable dashboard access

Suspend API access

Disable connected player devices

Suspend analytics services

Restrict future login access

Remove subscription-based platform features

Service access may cease immediately upon expiration of the active subscription period.

9. Data Retention Following Cancellation

Following account cancellation:

WhiteCore may retain account-related data for a commercially reasonable period.

Retained data may include:

Account records

Billing records

Device configuration information

Historical reporting records

Audit logs required for security or compliance purposes

WhiteCore reserves the right to permanently delete account data after applicable retention periods expire.

Deleted data may not be recoverable.

10. Hardware Ownership

Where customers purchase physical WhiteCore hardware separately:

Hardware ownership remains with the customer following subscription cancellation

Subscription cancellation may disable software functionality associated with licensed services

Hardware warranties may continue independently under separate warranty policies

Software subscriptions and hardware ownership operate independently.

11. Enterprise Agreements

Enterprise customers operating under custom agreements may be subject to separate cancellation terms.

Where conflicts exist between enterprise agreements and this policy:

Executed enterprise agreements shall take precedence.

12. Reactivation

Former customers may request account reactivation.

WhiteCore reserves sole discretion regarding:

Account restoration

Recovery of archived configuration data

Reinstatement of prior subscription pricing

Availability of previously deleted data

Reactivation is not guaranteed.

13. Policy Updates

WhiteCore reserves the right to modify this Subscription Cancellation Policy periodically.

Updated versions will be published at:

www.whitecore.ai

Continued use of WhiteCore services constitutes acceptance of updated policies.

14. Contact

For subscription or cancellation enquiries:

WhiteCore · Email: future@whitecore.ai · Website: www.whitecore.ai

By subscribing to WhiteCore services, you acknowledge and agree to this Subscription Cancellation Policy.